The most common materials for bakeware are hard-anodised aluminium, stainless steel, carbon steel, and silicone.

Hard-anodised aluminium: Hard-anodised aluminium cookware is made through an electrochemical process to fuse aluminium with a non-stick coating. When aluminium is anodised, it becomes 30% harder than stainless steel.

Stainless steel: Stainless steel’s resistance to rust is enabled by the presence of chromium in the alloy, which forms a passive film that protects the underlying material from corrosion.

Carbon steel: Carbon steel is a special type of steel that, as the name suggests, has a higher concentration of carbon than other types of steel. Carbon steel is ultra-resistant and durable.

Silicone: Silicone is a synthetic material with non-stick properties and is used in many of our tools and accessories. It is heat resistant and easy to clean. We do not recommend silicone baking trays as they tend to be unstable.

We recommend using a mixture of soap, baking soda, and hot water. Scrub the pans to remove the stains. If it doesn’t come off instantly you can let it soak in hot water for a few hours before scrubbing it.

A thicker pan has more distance between the cooking surface and the heat source. By the time the heat flows to the cooking surface, it will have spread out evenly, because heat diffuses as it flows. Thick pans are better for heat retention.

Even if our pans have been tested to 260°C, we recommend keeping them at 230°C.

There are a number of health concerns related to the use of these products in food preparation. BPA (bisphenol A) is a chemical that is commonly used in the production of plastic products, and has been linked to reproductive problems and cancer. PTFE (polytetrafluoroethylene) and PFOA (perfluorooctanoic acid) are chemicals used in the production of non-stick coatings, and have also been linked to cancer, developmental problems, and liver damage. Cadmium is a heavy metal that can accumulate in the body over time and has been linked to kidney disease and other health concerns.

BPA, PTFE, PFOA, and Cadmium are all known to have negative impacts on the environment, with some of them being persistent pollutants that can accumulate in the environment and harm wildlife.

Baker’s Secret coating is perfectly safe for use under normal usage. Please refer to the instructions included with each product.

Baker’s Secret uses the highest quality non-stick coating material and applies it to the pans with the highest standard of production and quality control. In any case that the coating is consumed accidentally if the coat is broken or pilled (by scratch, or otherwise) it will go away from the body without being absorbed and so it is non-toxic and safe for “consumption”. For better release results it is better to replace pans with deep scratches. Hand washing with non-abrasive sponges is recommended.

Orders placed before 1pm Monday to Thursday will be despatched on the same day.

Deliveries to North Island addresses are shipped on an overnight courier service. Deliveries to Waiheke Island & South Island addresses are shipped on a two-day courier service.

Please allow an extra day or two for rural deliveries.

You are welcome to collect your order from our Auckland DC, which is located at 42B Allright Place, Mt Wellington, Auckland. Please select the click and collect shipping method option at checkout and we will notify you when your order is ready to be collected. There is no charge for click and collect.

Baker’s Secret is committed to ensuring customers are completely satisfied with their purchases. If you receive a product that is not quite what you are after, you can return it within 30 days of purchase for a refund or exchange.

Products for refund or exchange must be unused and in their original condition with all packaging and labels attached. Returned items must be packaged for return via courier in suitable packaging to avoid any delivery in transit.

Once received into our warehouse, we will inspect and process your return. Exchanged items and refunds will be processed within 1-2 working days and any refunds will be made via the original payment method.

If you would like to return or exchange any items please complete the returns form here.

In the rare instance that you receive a faulty or product that is damaged in transit, please contact us at customerservice@bakerssecret.co.nz or call us on 09 527 3241

When we dispatch your order, we will send an email to you containing a courier tracking link. You can track the progress of your order by following the link in this email. If your tracking number is not recognised, please try again in a few hours, as there is sometimes a delay while your delivery is in progress with the courier tracking systems.

We do not offer the full range of bakers secret. If you have seen something you like please let us know at customerservice@bakerssecret.co.nz as the range will be growing & we may be able to look at getting it.

We accept the following forms of payment: Visa, Mastercard & Afterpay.

We only ship to New Zealand. There are suppliers around the world so visit www.bakerssecret.com for more info on availability in other countries.

If you are looking for a wholesale account, Please email us at customerservice@bakerssecret.co.nz for any bulk or wholesale enquiries. Please include the following information:

-Full name
-Company name and address
-A short brief of your business (years in the business, industries involved, annual trade volume)

Once we receive your completed and signed application, we will review it. Please allow at least 2 weeks for review. If approved for an account, we will put you in touch with an Account Representative who can help you with your opening order