Free Shipping | NZ Owned & Operated
Deliveries & Returns
DELIVERY
Free delivery on all orders in New Zealand
Free click & collect on all orders
International: Not currently available. Please visit www.bakerssecret.com to find your local retailer
How long will my order take to arrive?
Orders placed before 1pm Monday to Thursday will be despatched on the same day.
Deliveries to North Island addresses are shipped on an overnight courier service. Deliveries to Waiheke Island & South Island addresses are shipped on a two-day courier service.
Please allow an extra day or two for rural deliveries.
How can I track my order?
When we dispatch your order, we will send an email to you containing a courier tracking link. You can track the progress of your order by following the link in this email. If your tracking number is not recognised, please try again in a few hours, as there is sometimes a delay while your delivery is in progress with the courier tracking systems.
Can I collect my order?
You are welcome to collect your order from our Auckland DC, which is located at 42B Allright Place, Mt Wellington, Auckland. Please select the click and collect shipping method option at checkout and we will notify you when your order is ready to be collected. There is no charge for click and collect.
RETURNS
Baker’s Secret is committed to ensuring customers are completely satisfied with their purchases. If you receive a product that is not quite what you are after, you can return it within 30 days of purchase for a refund or exchange.
Products for refund or exchange must be unused and in their original condition with all packaging and labels attached. Returned items must be packaged for return via courier in suitable packaging to avoid any delivery in transit.
Once received into our warehouse, we will inspect and process your return. Exchanged items and refunds will be processed within 1-2 working days and any refunds will be made via the original payment method.
If you would like to return or exchange any items please complete the returns form here.
In the rare instance that you receive a faulty or product that is damaged in transit, please contact us at customerservice@bakerssecret.co.nz or call us on 09 527 3241